FAQs

• How long will it take to receive my order?

  You can find the exact estimated delivery time to your country on the product pages.

  Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/5 business days. Because of the custom design, we make everything 1 by 1.

  If you choose priority processing as your shipping option, your item arrives 4 days faster on average

  Then you will receive a shipping confirmation e-mail with a tracking number.

• What is your return policy?

  We have a 60-day money-back guarantee for all our items, which means you have 60 days after receiving your item to request a return. We will issue a full refund, no worries! Please get in touch with us to send an item back, and we will assist you from there.

  • All products must be returned within 60 days of receipt.
  • All products must be unworn and unwashed. 
  • We don't cover the return cost - but you will receive a full refund of the amount paid to us to your original payment method.

  Check out this page for any exceptions.

• I'm worried about the quality. How does the money-back guarantee work?

  We’re so confident in the quality of our pieces that we offer a money-back guarantee on all of our products!

  If your piece ever breaks, wears down, or if you’re unhappy for any reason within 60 days of purchase, we’ll replace it at no cost to you.

  We use the finest materials, such as 18k gold and sterling silver, to ensure our products—and the memories they carry—last a lifetime.

• Are Life Change pieces waterproof?

  YES! All our pieces are designed to never fade or lose their color—even when exposed to sweat, heat, the shower, sea, or pool.

  We use the highest quality 316L stainless steel, plated with real 18k gold for our gold and rose gold necklaces, to ensure your memories last forever. Our sterling silver pieces are plated with rhodium to prevent tarnishing and oxidation.

  If you experience any defects in quality, we’ll happily replace your piece free of charge!

• My order has arrived wrong, what should I do?

  I’m sorry that happened. Since all our products are handmade one by one, mistakes can occasionally occur. But don’t worry—just reach out to us here, and we’ll send you the correct piece free of charge.

• Are your pieces giftable?

  Yes, they are! In fact, they’ve been voted the #1 most meaningful gifts.

  We also offer the option to add gift wrapping or a handwritten gift card, and we can ship the gift directly to the recipient. Just fill out their address as the shipping address if they’re away from you.

• Who is Life Change designed for?

  Exchange Life is designed for anyone with a second place that feels like home, a loved one far away, or cherished memories in a special place.

  This includes travelers, exchange students, long-distance couples or friends, third-culture kids, expats, digital nomads, international students, immigrants, dual citizens, and anyone who can relate to these feelings.

• Do you have a warranty?

  Yes! We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—no matter how long after ordering. You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.

• Can I track my order?

  Yes, all orders are shipped with a fully trackable method.

• What payment methods do you accept?

  We accept the following payment methods:

  - Credit Card

  - Apple Pay

  - PayPal

  - Google Pay

  - Amazon Pay

  - Meta Pay

  - Klarna

  - Shop Pay

  - Ideal

  - Bancontact

• What materials do you use?

  Our pieces are available in sterling silver, plated with real 18k gold for gold, or high-quality 316L stainless steel, plated with real 18k gold for rose gold. They will never fade or lose their color, even when exposed to sweat, heat, the shower, sea, or pool, ensuring your memories last forever.

  The sterling silver pieces are plated with rhodium to prevent tarnishing and oxidation.

• When does the site-wide offer end?

  It’s ending soon, so be sure to take advantage of it while you can!